Delivery Time
Once we received your order, the standard delivery time generally will be 5-8 working days (depends on the shipping country).
Delivery Partners
DHL is our Delivery and returns partner. DHL might sub-contract it to local partners to deliver it to your location
Order Status
All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else. If the spam filter does not contain an email from the PUMA Online Shop, contact our Customer Service
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number that can be used to track the status of your package online.
Links for tracking packages:
DHL packages: Enter the DHL tracking number provided on the e-mail and the postcode of the delivery address on the DHL website.
Delivery Address and Shipping Address
Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.
Minimum Order Value
There is no minimum purchase order value.
Delivery Charges
We offer free standard shipping for order values above the minimum applicable threshold for your shipping location
|
Shipping Location |
Minimum Threshold for Free Shipping |
Shipping Fee for Orders below Minimum threshold |
|
Algeria |
DA 12000 |
DA 2200 |
|
Egypt |
- |
EGP 300 |
|
Ghana |
GH₵ 1,000 |
GH₵ 150 |
|
Israel |
- |
₪ 30 |
|
Ivory Coast |
CFA 60,000 |
CFA 10,000 |
|
Morocco |
- |
MAD 180 |
|
Nigeria |
₦ 40,000 |
₦ 8,500 |
|
Senegal |
CFA 60,000 |
CFA 10,000 |
|
Tunisia |
DT 250 |
DT 50 |
Please note – These charges can subject to change and Puma has the right to update them at its discretion
